Keep replies in context

Talk with owners and developers in the chat linked to the control device.

Boiler

What you can do

Describe what you need

Ask a question or describe an issue in the control device’s context.

Pick up the thread

Read earlier messages and continue the conversation.

Find new messages

Notifications in your account link back to the conversation.

An illustrative example

Understand what a reading refers to

Control device

Boiler control

  1. Luca Owner

    On the boiler, is ‘Water temperature’ the sensor reading or the chosen setting?

  2. Arianna Developer

    ‘Water temperature’ is the sensor reading. ‘Target temperature’ is the chosen setting.

Notification in Luca’s account

New support chat message received for Boiler control

4 hours ago

From the notification, Luca finds Arianna’s reply and his earlier question.

Put it into practice

Use the device support chat Authorize technical support